Documenting Applications

2testIT ensures that your customers have excellent documentation of your (web)application.

Because businesses around the world see customers demanding more self-service functionality in addition to their main service and/or support channels, knowledge bases (wikis and knowledge bases) play a huge role in helping organizations with their needs.

The advantages of implementing a knowledge base:

          Internal use:

• • Having an employee knowledge base benefits organization by increasing efficiency, consistency, and internal communication.
  • Knowledge bases are a great way to store critical information related to clients and/or customers, services, products, or even general office or employment information.

Customer oriented:

• • Organizations that provide a knowledge base for self-help can free up their employees' time, which can often be better used to realize complex and challenging scenarios.
  • Knowledge bases provide additional help and choice to customers looking for self-service, improving perception of service quality

2testIT creates and/or supplements your knowledge base with documentation that has been compiled together with your organization or supplied in advance. The knowledge base itself is set up in a user-friendly manner so that your organization can add/adjustment new or existing documentation even after implementation.

We mainly use the following platforms for knowledge bases: